1. Why shall I choose your store?
We are DIRECT store of Pharmacom Labs, we are not resellers. We are manufacturers, we are PHARMACOM LABS! You will find all advantages of ordering in our store here. Also You can check our status at the official Pharmacom Labs page. Just enter there www.basicstero.net to see the result.
2. How do I choose warehouse?
You can choose the warehouse on the left side of our site. Or just use these links:
http://int.basicstero.info/products/show - this is price list of our international warehouse. Delivery directly from the factory.
http://us.basicstero.info/products/show - this is price list our US domestic warehouse. Local delivery from within the USA.
Domestic order numbers start with U letter.
International order numbers start with I letter.
Please be careful when choosing warehouse.
3. How can I order?
Orders may only be processed through our shop www.basicstero.net via site checkout. If someone is trying to persuade you to place an order via Skype, E-mail, or any other means of communication, they are attempting to scam you. Be alert!
4. Do you accept orders per e-mail?
No, we do not accept orders per e-mail. Only via site checkout.
5. Is it safe to order through the site? I am afraid someone could steal my personal data!
Do not worry about it. Our site is located at our own secure server. We have own team of programmers and software security specialists. A chance of breaking our site is just negligible. Also after you placed your order and it was proceeded you can delete it from the site in your personal account, thus, your personal info will not be available from the outside.
6. A while ago I signed up in the international section, but now I need to place an order in the domestic section. Shall I sign up again?
Yes. Our warehouses have different databases, which are independent on each other. If you have already signed up in our international section, our database in the US domestic section can not see it, thus, your credentials for the international section won`t be valid. In fact we have 3 different stores at one site.
7. Do you deliver to the USA from your international section?
Sure, we do. Most of the orders placed in our international section are from the USA.
International means that your order will be shipped directly from our factory in China. It takes longer (12-14 days), but prices are lower. If you need fast delivery you need to choose the US domestic section. In this case your order will be shipped from within the USA. Delivery time 2-4 days.
8. Do you have a minimum order?
We do not have a minimum order. HOWEVER: if the order subtotal is less than $100, you will be charged an additional 10% for every item until the total cost exceeds $100 before shipping. For example, the retail price of Pharmatest P is normally $39 - but with an order of only one or two vials, you will be charged $42.9 (+10%) for each vial until the total exceeds $100.
9. Which e-mail shall I leave in delivery details?
First of all we do not specify your e-mail address at package. Don`t worry.
We need it only to send you order details and tracking info.
Generally you can chose any e-mail address that you have access to. Certain email providers like hushmail, MSN, or Hotmail may mark our e-mails as spam, so always be sure to check your spam folders if a confirmation email or reply is not received.
10. What does my order status mean?
ORDER STATUSES IN OUR STORE
1. WAITING FOR PAYMENT is assigned immediately after you place an order.
2. PAYMENT IS BEING CHECKED is assigned after you submit payment information into your account.
3. ORDER PROCESSING is assigned after we pick up the payment and have begun its preparation for shipping. Preparation time for international orders can take at most up to 3 days..
4. ORDER SHIPPED is assigned as soon as your package is handed over to the shipping company. In a while after that we will give you a tracking number sent to both your email and in your order details here on the site.
11. Which payment options are available in your store?
Now we provide 3 payment options:
Bitcoin - preferable payment option. Bitcoin is faster as WU and MG, it can not be blocked, it ensures faster shipping. It is as simple as Paypal - here is our tutorial
PayPal is currently not available. All questions regarding PayPal will be ignored.
12. Is payment through PayPal available?
No, now we currently do not accept PayPal. All questions regarding Paypal will be ignored.
13. How can I confirm my payment?
Once you make a payment according to the instructions provided please submit the necessary payment information under your account into Dashboard - Add money section. This information will be processed within max. 24 hours. For WU and MG payments we may need sometimes more time to check payments.
14. Can I pay through WU/MG online or do i need to visit WU/MG office and pay by cash?
Our experience shows that Western Union and Money Gram may suspend/block transfers made online. This is a standard WU/MG procedure to avoid possible scamming. So, you can try to send payment online, but there is a chance that you will need to resend it by visiting WU/MG office and paying by cash.
15. I placed an order but I forgot to submit payment info into Add money section. Will you ship my order?
IMPORTANT: If you haven’t submitted payment info we will not know, that you paid. Your order will be reserved only within 5 days and after this our store deletes it.
SO, IF YOU DON`T SUBMIT PAYMENT INFO TO THE ADD MONEY SECTION WE WILL NOT KNOW THAT YOU PAID! THIS IS VERY IMPORTANT! PLEASE DON`T FORGET ABOUT THIS STEP!
If for some reason you cannot enter payment info or you submitted it in the wrong section, please contact us!
16. I paid through Western Union or Money Gram to the name received immediately after i placed my order. Later I checked the payment data and the name changed. Is it ok?
Yes, this is ok. We change names all the time to avoid blocking of our receivers by Western Union or Money Gram. Your payment will be picked up and you don`t need to resend your payment to the new name.
17. My order is seized. Can you refund my money?
Acording our ordering conditions (I.5) we do not refund funds in the following cases:
a) you paid for your order, but changed your mind
b) your order has been seized.
18. My international order is sezied. May I get store credit in the domestic section rather than a reship?
No. We pay to our domestic shippers for each item shipped. If your international order is seized and we reship it from the domestic warehouse we not only lose products, but also have to pay to our shippers and cover shipping costs from our pocket. Sorry, we do not do it. Reshipping always occurs from the warehouse, where the original order was placed at.
19. Western Union / Money Gram blocked my payment. What shall I do?
Unfortunately such things happen. You can take your money back and resend them by using the same name or a fidderent name of the receiver (if required).
IMPORTANT: Using Western Union or Money Gram as payment options you shall use your real name and ID information to be sure you will be able to withdraw your funds in case of any issues. Otherwise we take no responsibility for loss of your funds.
20. Where do you ship from?
We have 3 sections (= warehouses) in our store.
International: if you place an order in this section it will be shipped out directly from our production facility in China to any country of the world, incl. the USA. In this section we provide lowest prices! No signature is required on receipt! Tracking number is provided. Free reshipping in case of any issues! Only genuine products directly from the manufacturer!
EU Domestic: if you place an order in this section it will be shipped out locally from within one of the European countries. We provide delivery guarantee! Free reshipping in case of any issues! Fast delivery after payment is confirmed. Only genuine products in original packages!
NOTICE: If you are from the USA and need some items which are available only in our EU warehouse you can place an order there and we ship it from Europe to the USA.
21. How much time does delivery take?
For the international section: up to 12-14 days
For the USA Domestic section: 2-4 days
For the EU Domestic section: up to 7-10 days
Differences in shipping time are not dependent on us, but are due to different factors such as your location, postal service efficiency, custom clearance (for international orders), etc. Because of these reasons delivery can take longer in particular cases.
22. Do you have Express shipping?
Express shipping is available in our US domestic warehouse only for orders over $800 before shipping. Shipping price is $45 flat rate.
23. How much does shipping cost?
For the international section: 20$ flat rate to any country regardless of its location
For the USA Domestic section: 15$ flat rate for standard shipping and 45$ flat rate for express shipping (you will be able to choose it only if your order total is over 800$).
For the EU Domestic section: 15 EUR flat rate to any country within the European Union or to the USA
24. When do I get tracking number?
For the international section: For safety reasons we provide tracking numbers only after custom clearance in our country is completed. It can take up to 1 week. This is the longest period. After this your parcel will fly fast and will reach your destination for 5-7 days!
PLEASE DO NOT ASK FOR TRACKING NUMBERS EARLIER THAN 7 DAYS AFTER YOUR ORDER HAS BEEN PAID. IN ANY CASE WE WILL NOT BE ABLE TO PROVIDE YOU TRACKING NUMBER BEFORE!
Actually there is no need to ask for tracking numbers. We will send your tracking info both to your account and to your email when we are ready.
The fact that you don`t have tracking number does not delay delivery itself. Please be patient. This is yours and our safety!
For the USA Domestic section: we provide tracking number within 24 hours as a rule
For the EU Domestic section: we provide tracking number within 1-2 days
25. My order is seized/lost! Will you reship it?
For US domestic section:
Orders placed in our US domestic warehouse have never been seized yet. If your order is lost we reship it for the second
time, if tracking number confirms that your order was not delivered to you.
For international section:
If you are from the USA we will reship your order for the second time free of charge.
Orders placed in our international warehouse towards Australia, Canada and Europe are NOT reshipped for the second time free of charge. Please choose the stealth shipping if you are from these regions and place your order in our international section.
If your reshipped order is also seized (happens not often) we shall be not liable for any losses from your side. Make sure you are aware of this condition before you place an order.
For EU domestic section: US-based customers may also place orders in our EU warehouse. They will be shipped from within Europe in this case. Oders placed in our EU warehouse are reshipped for the second time in case of losses, seizures, etc.
26. I received my order, but when I opened the package I found that some vials are damaged /missing. What shall I do?
When you have received your package, you are obligated (according to ordering conditions, I.11) to film the unpacking process in the event of any issue or dispute. Without this we shall not be liable for any complaints (missing or damaged items, etc.). If you have proofs we reship damaged or missing items for free.
27. I made a mistake in the delivery address! Will I get my order?
Please double check the information you submit to us. According to ordering conditions (I.13) we shall not be liable for any misdelivery due to inaccurate information. We can assure you that we accurately forward all necessary information in its entirety to the postal service.
28. What discounts do you provide?
Info about all currently running and permanent discounts can be found in the DISCOUNTS section of our store.